What is your return/refund policy?
Stitch Happy maintains a generous return policy, and we will gladly receive any product if you are not satisfied. The following return policies are strictly enforced:
2) You must obtain authorization for a return prior to returning any product. A refund will not be given on items returned without authorization. An item being returned with authorization must be received within 30 days of the purchase date. Please see instructions below for the procedure of obtaining authorization.
To Obtain a Return Authorization:
Please send an email to firstname.lastname@example.org with the subject line "Return Request". Include in the email your order number and item(s) you wish you return. We will process your request and respond within 1 business day with a return authorization number.
Should you receive a damaged item, please send an email to email@example.com with the subject line "Damaged Item". Include in the email your order number and damaged item(s), and a photo of the damaged item. We will process your request immediately, and will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). If you receive this in your replacement package, follow the instructions provided to return the damaged merchandise to us.
Do not return any items other than what is approved through your request.